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Frequently Asked Questions

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Source Connect international purchasing
Global sourcing support

Source Connect is a cross-border purchasing agency that helps individuals and businesses buy products, equipment, and services from international suppliers. We act as your trusted local partner — handling supplier sourcing, payment, shipping, customs, and delivery so you can buy globally and receive locally.

We offer international product purchasing, supplier sourcing, business procurement, group purchasing, and full shipping & logistics coordination — from finding the right supplier to final delivery at your door.

If you can find it internationally, we help you get it locally — electronics, machinery, fashion, appliances, spare parts, hotel supplies, packaging, and more. Send us a product link or description and we'll confirm feasibility before you commit.

Send us the product name or link, quantity, specifications, budget, and delivery location. We respond with a transparent landed-cost quote. Once you approve and pay locally, we place the international order and manage everything through to delivery.

Every quotation covers the product price, agency service fee, international shipping, customs duties where applicable, and local delivery — so you know the full cost upfront with no hidden surprises.

No. You pay locally to Source Connect after approving your quote. We manage payment to international suppliers on your behalf — no foreign bank account, wire transfer, or currency exchange required on your end.

Individual orders may use a commission-based fee (typically 5–15% of product value) or a fixed facilitation fee for smaller purchases. Business clients on recurring procurement plans receive monthly packages with dedicated support. All fees are disclosed clearly in your quote before you pay.

Yes. We assist with customs documentation and coordinate final delivery or collection through trusted local logistics partners. You receive shipment updates throughout shipping, clearance, and handover.

We maintain clear communication with suppliers throughout your order. If an item is delayed, damaged, or not as specified, contact us immediately — we assist with supplier follow-up, insurance claims where applicable, and resolution in line with our terms and conditions.

Individual consumers, entrepreneurs, SMEs, retailers, restaurants, hotels, NGOs, schools, and organisations that need reliable access to international products without managing cross-border transactions themselves.

Source Connect is your trusted local partner for international purchasing — from supplier sourcing and payment to shipping, customs, and final delivery.

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+265 883 70 03 55
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info@sourceconnect.com
Our Location
Lilongwe, Malawi

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